WhatsApp Business
WhatsApp Business for electricians: the message belongs on the order
Customers write on WhatsApp, often straight to the Monteur. With WhatsApp Business the message lands in the business's inbox and is answered from there.
In elektro.box
What the integration does
Incoming messages sit in the inbox beside the emails, classified and attached to the customer. Replies are sent from elektro.box.
The connection runs through Meta's WhatsApp Business Platform, not through a private phone.
Data flow
What goes in which direction
From elektro.box to WhatsApp Business
- Your replies to the customer
From WhatsApp Business to elektro.box
- Your customers' messages
Setup
What your business sets up
- 01
Set up with us
We set up your business's own WhatsApp Business number with you; it cannot be set up on your own yet.
- 02
Switch the channel on
Switch WhatsApp on under Settings › Channels.
What it does not do
Meta allows a free-form reply only within 24 hours of the customer's last message; after that, only with an approved template.
Where you see it day to day
Show us what you work with today.
45 minutes, at your place or on screen. We go through your programs and tell you what can be connected and what stays as it is.